F.A.Q. – Frequently Asked Questions
Q: Do you stock parts for Domestic / Home-use pressure washers?
A: No. We only stock parts for industrial machines. Unfortunately, we will not have anything that will fit domestic pressure washers with K-prefixed model numbers and do not carry our servicing / repairs on this type of equipment.
Q: Do you supply, service and maintain machines other than Karcher, Kranzle and Numatic?
A: We sometimes look at Nilfisk Alto, Kew, Nailsea and Mac. Please contact us with as much information about your machine as possible and we will do our best to advise you.
Q: What type of machinery do you support?
A: Steam cleaners, hot and cold water pressure washers, floor scrubber dryers, vacuum cleaners, spray extraction machines and sweepers.
Delivery and Carriage
Q: Where do you deliver to?
A: Our courier delivers to England, Scotland and Wales. We do not export overseas.
Q: How can I pay?
A: Credit / Debit Card or Paypal.
Q: What are your carriage charges?
A: The cost of carriage is built into the price displayed for each item, as is VAT at the current rate. In short, the price you see is the price you pay to receive that item; there are no hidden charges.
Q: By what time do I have to place an order to guarantee next working day delivery?
A: All orders received before midday will be despatched that same day for next working day delivery.
Q: What are your refund, replacement and cancellation terms?
A: Items damaged in transit will be replaced. If an order is cancelled before it is despatched it will be refunded in full. Items ordered incorrectly and returned will be refunded less a 15% handling and administration fee.
Q: What currencies can I use to pay for items?
A: Pounds Sterling Only (£).
Q: What warranty do you offer?
A: Twelve Months warranty applies on all the machines and parts that we sell through our site.
Q: What area do your service vans cover?
A: Most of the Midlands – We operate outwards from Coventry as far as Burton, Tamworth, Leicester, Northampton, Banbury, Stratford upon Avon, Worcester and Birmingham. (Other areas on application)
Q: What other equipment do you supply?
A: Bespoke builds, e.g. trailer mounted machines and water header tanks.
Q: Do you take hot water pressure washers away from site to repair them?
A: Not usually. Our vans are geared up with a wide range of spare parts and we are proud to say that 99% of breakdowns are completed on site.
Q: Do you currently have any special offers on Karcher cleaning equipment?
A: Usually. Please see our ‘News’ section for the laters bargains.
If you have any questions that do not appear on this list, please do not hesitate to contact us. Our friendly, efficient and professional staff will be happy to help you.